SMS Privacy Policy

Effective Date: June 10th 2025

At Vitamin Sea Properties (the “Company”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal information—specifically, your mobile phone number and any SMS communications related to your stay.

This SMS Privacy Policy outlines how we use SMS (Short Message Service) to communicate with guests and what choices you have regarding those communications.

1. Information We Collect

When you make a reservation through platforms like Airbnb, Vrbo, or other booking channels, you voluntarily provide your mobile phone number as part of the reservation process. This number may be used by our team to send you time-sensitive updates related to your reservation.

We may collect the following data:

• Your name
• Your email address
• Your mobile phone number
• Your reservation details (check-in/out dates, property address), and stay related information when you book a stay or communicate with us
• Any messages or responses you send via SMS

2. How We Use Your Information and SMS Messaging

By booking one of our listings, you consent to receive SMS messages from us at the phone number provided during the reservation process. These messages are strictly for the purpose of facilitating your stay and may include:

• Booking confirmations
• Check-in and check-out instructions, access codes and check-out reminders
• Welcome and onboarding information
• Urgent updates regarding your reservation or property
• Support and assistance during your stay, responding to guest questions and support requests
• Improve our services and guest experience

We do not send marketing or promotional content via SMS unless you have separately opted into such communications.

3. Legal Basis for Messaging

Your consent is obtained at the time of booking, where you are informed (either in our listing description or booking message) that your phone number may be used for stay-related messaging. This consent serves as our legal basis for processing and sending transactional SMS messages.

4. SMS Messaging

By providing your phone number, you consent to receive SMS messages related to your stay with Vitamin Sea Properties. Message frequency varies based on your reservation. Message and data rates may apply.

Consent to receive SMS messages is specific to this program and is not transferable to other messaging programs. You may opt out at any time by replying STOP.

Please note that by opting out, you may miss important updates regarding your reservation, which could affect your stay.

5. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any fees incurred as a result of receiving our SMS messages.

6. Data Sharing and Retention

We do not sell, rent, or share your mobile phone number or SMS-related data with any third parties for marketing purposes.

Information may be shared only with service providers acting on our behalf for operational purposes such as customer support or messaging delivery. These providers are prohibited from using your information for any marketing or promotional purposes.

We retain SMS logs for internal record-keeping and support purposes for a limited time, after which they are securely deleted unless required by law or contractual obligations.

7. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

8. Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure.

9. Updates to This Policy

We may update this SMS Privacy Policy from time to time. If changes are made, we will update the effective date at the top of this policy and, when applicable, notify users through an updated listing description or direct message.

10. Your Choices

You may opt out of SMS communications at any time by replying STOP. You may contact us to request access, correction, or deletion of your information where permitted by law.

11. Contact Us

If you have questions or concerns about this SMS Privacy Policy or your data, please contact us at:

Vitamin Sea Properties
info@VitaminSeaProperties.com
(860) 808-8518
PO Box 2142, Myrtle Beach, SC, 29578
www.VitaminSeaProperties.com